Privacy Policy For Our Water Restoration Company

Introduction

Welcome to Albuquerque Water Damage Pros. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit our website, waterrestorationalbuquerque.com, or use our services. By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you use our website or services, we may collect personal information that can identify you, such as:

• Name: To personalize our services.
• Email Address: To send updates, promotions, and responses to inquiries.
• Phone Number: For communication regarding your service requests.
• Physical Address: To provide accurate and efficient service.

Non-Personal Information

We may also collect non-personal information that doesn’t directly identify you, including:

• IP Address: To understand website traffic and user behavior.
• Browser Type and Version: To improve our website’s compatibility and performance.
• Operating System: To enhance the user experience.
• Referral Source: To analyze where our visitors come from.

How We Use Your Information

Service Provision

We use your personal information to:

• Schedule and Confirm Appointments: To ensure that your service needs are met promptly.
• Provide Service Updates: To keep you informed about the progress of your water damage restoration.
• Improve Customer Service: To respond to your inquiries and support requests efficiently.

Marketing Communications

With your consent, we may use your information to:

• Send Promotional Offers: Relevant promotions or discounts related to water damage restoration.
• Newsletter Distribution: Information about our services, industry news, and tips for maintaining your property.

Website Improvement

Your non-personal information helps us:

• Analyze Website Traffic: Understand how visitors use our site to improve its functionality.
• Enhance User Experience: Ensure that our website is easy to navigate and meets your needs.

Sharing Your Information

Third-Party Service Providers

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or serving our clients. These providers are obligated to keep your information confidential and use it only for the services they provide to us.

• Payment Processors: To securely process payments.
• Marketing Partners: To deliver tailored advertisements and offers.
• IT Service Providers: To maintain our website’s security and functionality.

Legal Obligations

We may disclose your information when required by law, such as:

• Complying with a Legal Process: To respond to subpoenas, court orders, or legal requests.
• Protecting Our Rights: To enforce our terms and conditions or protect our operations.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and actions, enhancing your browsing experience.

How We Use Cookies

We use cookies to:

• Remember Your Preferences: Keep track of your settings and choices on our website.
• Analyze Website Usage: Understand how you interact with our site to improve its performance.
• Target Advertisements: Show you relevant ads based on your browsing history.

Managing Cookies

You can control how cookies are used on your device by adjusting your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

Protection Measures

We take the security of your personal information seriously and implement various measures to protect it, including:

• Encryption: Securing data during transmission using industry-standard encryption technologies.
• Access Controls: Limiting access to your information to authorized personnel only.
• Regular Security Audits: Periodically reviewing our security practices to ensure ongoing protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

• Service-Related Data: Retained for the duration of your service relationship with us.
• Marketing Data: Retained until you opt-out or unsubscribe from our communications.

Your Rights and Choices

Access and Correction

You have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.
• Correct Inaccuracies: Update or correct any inaccurate or incomplete information.

Opt-Out Options

You may opt out of:

• Marketing Communications: Unsubscribe from promotional emails by following the instructions in the email.
• Cookies: Manage or disable cookies through your browser settings.

Data Deletion

You can request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes it was collected. We will comply with your request unless we are legally required to retain the information.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

Continued Use

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

Questions and Concerns

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Albuquerque Water Damage Pros
• 3004 2nd St NW, Albuquerque, NM 87107, United States
• waterrestorationalbuquerque.com

We are committed to resolving any issues and ensuring that your privacy is protected.